Classes are taught by fully qualified instructors and each class is 55 minutes long. This allows time for you to enjoy a focused and effective session with time for questions and equipment cleaning at the end of class.

Please arrive in good time for your class so that you can settle in and be ready to start promptly.

If you arrive late for your Pilates class or session, the class or session will still finish at the scheduled time. Unfortunately, we are unable to extend the session to make up for time missed.

We encourage you to arrive a few minutes before your scheduled start time so that you have time to settle in and prepare for your session.

Our class levels are designed to help you choose a session that is appropriate for your current Pilates experience, ability and confidence.

We offer three levels of Class after your introduction:

• Beginners

• Intermediate

• Advanced

The levels are there to help prevent you from booking into a class that may be:

- Too challenging for your current level of experience; or

- Not challenging enough for your current ability.

We want you to feel comfortable, confident and appropriately challenged during your Pilates practice. 

We understand that plans can change. To allow us to offer spaces to other clients, classes must be cancelled or moved at least 12 hours before the scheduled start time.

Late Cancellations & No-Shows

If you cancel or move your class with less than 12 hours’ notice, or do not attend your booked class, the class will be considered a late cancellation/no-show and the class credit will be lost.

Late cancellations and no-shows are not eligible for a class change, extension or deferral. Once paid. Fees are non-refundable.

We appreciate your consideration of other clients and the studio team, as giving sufficient notice allows us to offer your space to someone else.

Reschedule a Class

Depending on the type of class pack you have purchased, you may be able to reschedule your booked class within the same working week.

Where available, you can reschedule your booking to another class of the same or a similar level, subject to availability.

If you are not able to reschedule the class yourself using the booking app it may be that the class is full or the level is different to your usual class. In this instance please contact the studio at studiono1pilates@gmail.com and they will be happy to help you. 

Deferring a Class

All class packs also include an option to defer a class to the end of your booked class pack.

This option is particularly useful if you are going away on holiday or are otherwise unable to attend your usual class and cannot move your booking to another class within the same working week.

The number of deferrals available will depend on the length and type of class pack you have purchased. The longer your class pack, the more deferrals you will have available.

A deferred class will be added to the end of your current class pack, extending the time available to use your remaining class.ption

The studio will be closed for Bank Holidays plus:

• Two weeks in the summer  

• Two weeks at Christmas 

• Two weeks at Easter

No classes will take place during these periods.

The health, safety and wellbeing of our clients is extremely important to us. We are committed to providing a safe, professional and supportive environment in which you can practise Pilates.

Our Instructors

All of our Pilates instructors are fully trained and appropriately qualified to teach Pilates. Our instructors hold appropriate professional and public liability insurance and maintain current first aid certification, including Emergency First Aid where applicable.

We regularly review our health and safety procedures to ensure that our classes are delivered safely and responsibly.

Your Health & Medical Information

It is important that you keep the studio and your instructor fully up to date with any current injuries, medical conditions or changes to your health that may affect your ability to participate safely in Pilates.

Please let us know before attending a class if you:

• Have a new or existing injury

• Have a medical condition that may affect your ability to exercise

• Have recently had surgery or medical treatment

• Are pregnant or have recently given birth

• Have been advised by a healthcare professional to modify your exercise

• Experience any change in your health that may affect your Pilates practice

You should also inform your instructor if your circumstances change during the period of your class pack or membership.

Your instructor may need to modify exercises or, where appropriate, recommend that you seek advice from a qualified healthcare professional before continuing with Pilates.

Your Responsibility

You are responsible for providing accurate and up-to-date health information and for following your instructor's guidance during your class.

If you experience pain, discomfort, dizziness or feel unwell during a class, please inform your instructor immediately.

If you are unsure whether Pilates is appropriate for you due to an existing injury or medical condition, we recommend speaking with your GP or relevant healthcare professional before participating.

We reserve the right to update these policies and procedures from time to time. This may be necessary to reflect changes to our services, business operations or applicable legislation.

If we make a significant change that affects your agreement with us, we will notify you where appropriate.

If you do not wish to accept a significant change to the terms, you may cancel your agreement, subject to any payments that are already due.

Governing Law

These policies and procedures, and any agreement between you and Studio No.1 Pilates Ltd, are governed by the laws of England and Wales.

Any disputes arising in connection with these terms will be subject to the jurisdiction of the courts of England and Wales.

You are responsible for ensuring that the contact information we hold for you is accurate and up to date.

This includes your:

- Name and contact details

- Emergency contact information

- Relevant health and medical information

- Communication and marketing preferences

Please let us know if any of your details change so that we can keep our records accurate and contact you when necessary.

We respect your privacy and are committed to handling your personal information responsibly.

Any personal or sensitive information you provide to the Pilates studio will be handled in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We will only use your information for legitimate purposes connected with providing our services, managing your membership or bookings, maintaining your safety, or where you have given us permission to use it.

From time to time, photography, video or audio recording may take place at the studio for promotional, educational or marketing purposes.

We will always seek appropriate consent before using identifiable images, video or recordings of you for marketing or commercial purposes.

If you do not wish to be photographed or filmed, please let a member of the studio team know.

Your decision not to participate in photography or filming will not affect your ability to attend Pilates classes or sessions.